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Refund Policy

Refund Policy

Refund Policy

Last Updated: January 2025

1. General Principles

NV Casino operates under strict policies regarding refunds. This policy outlines the circumstances under which refunds may be considered.

2. Deposits

Generally, deposits are non-refundable once processed. However, refunds may be considered in exceptional circumstances:

  • Technical errors resulting in duplicate deposits
  • Unauthorized transactions (subject to investigation)
  • Regulatory requirements

3. Withdrawals

Withdrawals cannot be refunded once processed. If you need to reverse a withdrawal, contact support immediately before the transaction is completed.

4. Gaming Transactions

All gaming transactions (bets, wagers, spins) are final and cannot be refunded. This includes:

  • Placed bets
  • Game rounds played
  • Winnings and losses

Bonuses and bonus winnings are subject to their own terms and conditions. Refunds of bonus funds are generally not available.

6. Chargebacks

If you initiate a chargeback:

  • Your account will be immediately suspended
  • All winnings and bonuses will be forfeited
  • We reserve the right to close your account
  • You may be liable for any costs incurred

7. Processing Errors

If we make an error in processing your transaction:

  • We will investigate promptly
  • We will correct the error if confirmed
  • Refunds will be processed to the original payment method

8. Requesting a Refund

To request a refund:

  1. Contact customer support at [email protected]
  2. Provide detailed information about the transaction
  3. Submit any supporting documentation
  4. Allow time for investigation (up to 14 business days)

9. Refund Processing

If a refund is approved:

  • Refunds are processed to the original payment method
  • Processing time: 5-10 business days
  • You will receive confirmation via email

10. Disputes

If you disagree with a refund decision, you may:

  • Request a review by our compliance team
  • Submit a formal complaint (see Customer Complaints Policy)
  • Seek independent legal advice

11. Contact

For refund inquiries, contact: [email protected]

Frequently Asked Questions

Is NV Casino a licensed and secure platform?
Yes, NV Casino operates under a valid Curaçao eGaming license (No. 8048/JAZ), ensuring legal operation, player protection, and fair gameplay across all services.
How do I register and start playing at NV Casino?
To register and start playing at NV Casino, visit the official website and click on the “Register” button. Fill out the registration form with your personal information, such as name, email, and date of birth. After submitting the form, verify your account through the confirmation email sent to you. Once your account is verified, make a deposit using one of the available payment methods. After your funds are added, browse the game selection, choose your favorites, and start playing!
What bonuses can I take advantage of as a new player?
New users receive a welcome package of up to €2,000 and 225 free spins during their first three deposits. NV Casino also offers cashback, VIP benefits, and exclusive mobile bonuses.
What payment methods are available for deposits and withdrawals?
NV Casino supports Visa, MasterCard, Skrill, Neteller, MiFinity, Paysafecard, Rapid Transfer, and major cryptocurrencies such as Bitcoin and Ethereum. Most withdrawals are processed within 24-72 hours.
How does NV Casino support responsible gaming?
NV Casino includes built-in tools such as deposit limits, cooling-off periods, and self-exclusion options. These features are private and easy to use, helping you stay in control of your gaming experience.
What games can I play at NV Casino?
You'll find a massive selection of slots, table games, live dealer games, and jackpot titles, provided by top developers such as Pragmatic Play, BGaming, and Betsoft.