Refund Policy

Last Updated: January 2025

1. General Principles

NV Casino operates under strict policies regarding refunds. This policy outlines the circumstances under which refunds may be considered.

2. Deposits

Generally, deposits are non-refundable once processed. However, refunds may be considered in exceptional circumstances:

• Technical errors resulting in duplicate deposits
• Unauthorized transactions (subject to investigation)
• Regulatory requirements

3. Withdrawals

Withdrawals cannot be refunded once processed. If you need to reverse a withdrawal, contact support immediately before the transaction is completed.

4. Gaming Transactions

All gaming transactions (bets, wagers, spins) are final and cannot be refunded. This includes:

• Placed bets
• Game rounds played
• Winnings and losses

5. Bonus-Related Refunds

Bonuses and bonus winnings are subject to their own terms and conditions. Refunds of bonus funds are generally not available.

6. Chargebacks

If you initiate a chargeback:

• Your account will be immediately suspended
• All winnings and bonuses will be forfeited
• We reserve the right to close your account
• You may be liable for any costs incurred

7. Processing Errors

If we make an error in processing your transaction:

• We will investigate promptly
• We will correct the error if confirmed
• Refunds will be processed to the original payment method

8. Requesting a Refund

To request a refund:

1. Contact customer support at [email protected]
2. Provide detailed information about the transaction
3. Submit any supporting documentation
4. Allow time for investigation (up to 14 business days)

9. Refund Processing

If a refund is approved:

• Refunds are processed to the original payment method
• Processing time: 5-10 business days
• You will receive confirmation via email

10. Disputes

If you disagree with a refund decision, you may:

• Request a review by our compliance team
• Submit a formal complaint (see Customer Complaints Policy)
• Seek independent legal advice

11. Contact

For refund inquiries, contact: [email protected]